Once we receive your order, we get to work immediately, we understand, time is of the essence and you have already paid for the item, so we make every effort possible to get it out in 48 hours. Upon completion of your order, it is carefully inspected for accuracy and sent to the shipping department. After inspection the order is covered in tissue paper, wrapped in brown wrapping paper and inserted into a custom shipping container with wooden struts built into for support. We understand the importance of packaging and proper shipping. We strive to have your order out to you, in time. We strive so your overall experience with our company is effective and enjoyable. All orders are sent via UPS Ground. A tracking number will be sent via e-mail for your convenience.

FAQ

How closely will my print match the Image I am looking at on my computer?

The Images are carefully exported to match the actual print, however each computer Screen is configured differently so your actual colors may vary. Actually the print almost always looks much better than the small preview image on the screen, this image does not capture the details or the vibrant colors that are on the actual canvas. However if for any reason you are not satisfied with your purchase we will gladly refund your money and accept the item back.

What forms of payment do you accept?

We prefer Payment with Paypal. Through this secure Payment Gateway you can use all Credit cards, E-checks and Debit Cards. You can make a payment with your own Paypal account. We will accept your personal and company checks this however delays the shipment. We do not Accept Money orders, we have found they are hard to track and if lost in the mail it becomes very hard to prove to the customer that we did not receive the MONEY ORDER. We encourage you to check this very secure gateway please visit www.paypal.com to learn about their security measures.

Do we have to order online?

No you don’t have to order online but we strongly recommend that you do. The chances of error are eliminated and we both have a written record of your order as it came to us I have found that human error is eliminated, and you have a better understanding of your order when you take your time deciding. We would however be glad to talk to you. Please call 1 (904) 669-9736 and we will help you with your order and then confirm the order in an email.

How can I track my order?

Once you have confirmed your order it will go into production and a shipping label will be generated for your item. We currently use UPS shipping and a tracking number will be emailed to you for your reference. You can visit www.ups.com and track your shipment there.

Do you charge sales tax?

For Residents and Businesses located in the State of Florida we charge a 7.0 Percent Sales and Use tax. However, there is no Sales Tax for non profit and Sales Tax Exempt entities. For All other Customers from all other States, and International Customers, there is no Sales Tax.

How long will it take for delivery?

Once we have a Confirmed Order, We get to work right away, your Order is usually processed in 48hours as we take the utmost care in Packaging. Once packed it will be shipped via UPS. After generating a Shipping Label it usually takes any where between 1 to 5 Days for Ground Shipment.
All International Shipments take between 3 to 14 days depending upon the final destination.

What about Insurance?

We ship your order fully insured up to the value of the purchase price.

Who pays for the Customs for International Shipments?

Any and all Import Taxes and Customs duties are the responsibility of the Customer. Duties and Taxes levied by the host country are beyond our control and scope. We urge our customers to check with the local authorities to see what kind of import duties are levied by the Country they reside in.

What if I am not satisfied with my purchase?

If you are not fully satisfied, we will refund you the full purchase price. We have a No Questions asked policy. All we ask is that you return the item insured for the amount of your purchase price and we will refund your purchase price. We cannot refund the Shipping Charges.

What about damaged shipments?

If your package arrives damaged, we request that you let the carrier (shipping Company) Know that it arrived damaged and do not accept it. Upon notification we will immediately Ship you another package.

If you have accepted the package and you notice that it is visibly damaged, meaning the carton is damaged, then we will ship you another package. Please keep the item with you as the insurance inspector may want to pick it up or inspect it. If the outer packaging is intact but the contents are damaged they we will issue you a call tag, meaning that we will have the Shipping company pick up the item and we will send you another replacement item immediately.